Privacy Policy

Last updated: 8 July 2026

ItsFixed Communications Ltd respects your privacy. This policy explains how we collect and use information when you visit our website, request a quote, apply for a role, contact us, or use our live chat support.

Information We Collect

We may collect your name, email address, phone number, company name, service requirements, message details, career application details, CV files, portfolio links, and any files or information you choose to submit through our forms, email, phone, or chat.

Our website may also receive basic technical information such as IP address, browser type, device information, pages visited, referral source, and timestamps through hosting, security, embedded form, map, and chat services.

How We Use Information

We use submitted information to respond to enquiries, prepare quotes, provide IT support, deliver requested services, process job applications, improve our website, protect our systems, and keep business records.

Third-Party Services

Enquiries from our contact form, support tickets, shop orders and job applications are stored in our Odoo ERP. Our website also uses third-party services including Google Maps and CDN-hosted fonts and scripts. These providers may process technical information needed to deliver their services.

While you browse, your browser keeps a short summary of this visit: how you arrived (for example a search engine or campaign link), which pages you viewed, roughly how long you read each one, and which buttons you clicked. It is stored in your browser for that visit only and is not sent to us unless you submit a contact form or quick message, in which case it is attached to your enquiry so we can answer it better. We also measure aggregate visits, scrolling and button clicks with Google Analytics, and use Microsoft Clarity to see how pages are used through heatmaps and session replays. Clarity masks text you type into forms, and we use these tools only to improve the website.

Sharing Information

We do not sell personal information. We may share information with service providers who help us operate the website, process enquiries, provide support, or comply with legal obligations.

Data Security

We use reasonable administrative, technical, and organizational measures to protect information. No online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain enquiry, support, order, and recruitment information only for as long as needed for business, support, hiring, legal, accounting, and operational purposes.

Your Choices

You may contact us to request access, correction, or deletion of your personal information where applicable. Some information may need to be retained for legitimate business or legal reasons.

Contact Us

For privacy questions, contact ItsFixed Communications Ltd at [email protected] or call +254 717 152 289.